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Team Lead, HR Services

Team Lead, HR Services

Job Location 
Req. # 
Human Resources
HR Services



At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.


Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.




Supervises a team responsible for implementation and administration of human resources programs, policies, transactions and procedures that deliver excellent customer service experiences for our team members. Assists with researching and analyzing new and improving existing programs related to benefits, payroll and HR service delivery.


  • Build and maintain a shared services delivery model for Human Resources.
  • Supervises, develops and coaches the Services team members providing direction, guidance and support on HR programs and processes related to benefits, compensation, payroll and HR systems.
  • Work with HR specialty areas and leadership to provide implementation support for the development of new programs and processes.
  • Identifies, recommends, develops and implements process improvements based on customer feedback and input.
  • Selects, develops and evaluates team members to ensure the efficient operation of the Services function.
  • Implement and maintain metrics/analytics measuring effectiveness of HR service delivery. Uses data to make decision on service improvements resulting in improved customer experiences.
  • Oversees vendor relationships responsible for program administration to ensure high performance levels.
  • Foster and maintain collaborative internal relationships with key HR and business stakeholders.
  • Manage initiatives to drive operational excellence.
  • Prioritize projects and activities and appropriately delegate and allocate work for team members.


Minimum Qualifications:

  • 3+ years of experience administering HR programs (benefits, payroll, systems etc.)
  • Previous experience leading process improvement projects/teams
  • Prior functional benefits, payroll and HR systems experience
  • Prior vendor management experience
  • Proven analytical abilities

Preferred Qualifications:


  • 2+ years of supervisory experience

About Us

Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.


If you’re ready to grow with us, we’d love to hear from you.



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